Responsible Gambling Policy

At Spartaza we take responsible gambling seriously. We are committed to helping players keep their play safe, enjoyable and under control. This page explains the measures we offer, how to use them and where to seek further support if gambling stops being fun or starts to cause harm.

Player protection principles

We aim to promote safer play through clear information, practical tools and prompt support. We encourage players to make informed choices, set personal controls and contact our support team if they have any concerns. Our approach focuses on prevention, early intervention and sensible account safeguards.

Activity-control tools

We provide a range of account controls to help manage play. These include deposit limits, loss limits, session time limits, reality checks (session reminders), temporary time-outs and self-exclusion. You can access most tools from your account settings or by contacting our Help centre for assistance.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. You can lower limits immediately. If you choose to increase a limit, a waiting period may apply before the change takes effect. Limits apply across all payment methods and are designed to help you stick to your budget.

Loss limits

Loss limits cap the total amount you can lose in a set period. These limits give an extra layer of control beyond deposits and help manage overall exposure. You can set or adjust loss limits in your account; decreases usually take effect right away while increases may be subject to a delay.

Time limits and session controls

Use session timers and reality checks to keep track of time spent playing. Session controls can log you out after a set period and prompt you to take a break. We also offer temporary time-outs if you need an immediate short break from your account.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a set period or permanently. Self-exclusion can be requested through your account settings or by contacting our Help centre. While you are self-excluded, you will not be able to open new accounts with us.

Signs of problematic behaviour

Be alert to warning signs such as chasing losses, spending more time or money than intended, neglecting responsibilities, borrowing to gamble or hiding gambling activity. If you recognise these signs in yourself or someone close to you, consider using the tools above and seeking support.

Tips for maintaining control

Set realistic limits before you start, stick to a budget, take regular breaks, avoid gambling when stressed or under the influence of alcohol, and regularly review your account activity. Share controls with a trusted friend or family member if you need extra accountability.

Professional help and support organisations

If you need further help, contact recognised support organisations such as GamCare, GambleAware or Gamblers Anonymous, or speak to your GP for advice. These services offer confidential guidance and treatment options. If you feel you are at immediate risk, contact local emergency services.

If you have any questions about our safer gambling tools or need help setting controls, visit the Help centre in your account or contact our support team for guidance. We are here to help you play safely.